Improving patient experience is somewhat similar to improving a customer’s experience. Doctor patient relationship is one of the most important things as both can benefit from it. If you don’t provide all the necessary benefits such as good treatment, a comfortable environment, or friendly advice to the patient, he will not feel as connected to you as he should. A doctor’s visit is something that is seen as a very dreadful task for many people. However, if you take some measures to make each patient’s visit better and comfortable, it can be a very healthy practice. So, without further ado, here are 4 most effective things you can adopt in your office and treatment so that any patient who visits your office feels pleasant.
Inquire About Their Disease History
The first thing you should do is greet the patient warmly and show him basic courtesy. I can tell it from personal experience that from the moment a patient walks into a doctor’s office, he is feeling nervous. If you are courteous to your patient, inquire about his history, and demonstrate an interest in him, he will feel special. Ask your accountant to keep the patient engaged in a conversation so that he doesn’t feel bored.
Make Them Feel Comfortable
Instead of loading the patient with a lot of paperwork, make him feel comfortable. Teaching your assistant basic things like welcoming the patient, offering them a cup of coffee or a cookie will make them feel at home. You can even install a bookshelf in the waiting area so that the patients don’t feel bored. It will be easier for you to operate on your patient if he feels comfortable and he will also be fully able to explain his predicament if he feels like you actually care for him.
Use Innovative Technology
Due to recent technological advancement, humans have developed some really innovative apps and software that can be used to improve doctor-patient communication. With the help of patient relationship management software, you can get a lot of patient engagement solutions. Such software programs let the patients mark and cancel appointments online, engage in a two way texting with the doctor, and they also help the doctors to get all the basic information about the patient.
Demonstrate Empathy
One of the most important things that a lot of doctors lack is empathy. Being a doctor is not an easy job. Most of the time you have to break some bad news to your patients. According to research, more than 75% of people say that their physicians lack basic empathy and over 50% agree that they could have developed a long lasting relationship with their doctor only if he was more empathic towards him. If you can develop a personal relationship with your patient, you will likely be able to make him take care of him in a better way and he is more likely to accept your advice when it comes to managing his daily schedule.
